FAQ
- Can a personal license be used for commercial work?
Yes, a personal license can be used for commercial work. However, it must be
purchased with personal funds. Businesses must purchase a business license.
- What happens if I cancel a subscription?
If a monthly personal license is cancelled before 12 months you will not be
able to use 10x until you re-subscribe. If a monthly personal license is cancelled
after 12 months you can stay on the version at the time of cancellation but will
not receive any more updates.
If an annual personal license is cancelled before 12 months you can continue
to use 10x and will receive updates until the end of the year. After that, you
can continue to use the version at the time of cancellation but will not receive
any more updates.
Read more example scenarios
If a business license is cancelled 10x can no longer be used.
- What happens if I restart my subscription?
If you restart your subscription you will be able to update to the latest version
immediately.
The 12-month period for a new perpetual license will be restarted from the time
you re-subscribe.
- Can a personal license be installed on multiple machines?
Yes. A license or subscription can be installed on up to 3 machines for a single user.
- Does a personal license have the same feature set as a business license?
Yes, all licenses have the same feature set.
- As an individual (non-business) user can I purchase a business license?
Yes. Business licenses can be purchased by individuals.
- Can multiple licenses be purchased at once?
Yes, the number of licenses is set in the checkout process.
- Where can I find my perpetual version number?
The perpetual version number is in the About panel (Help Menu -> About)
- How do I update my license payment details?
You can use the update subscription link (found in the 10x help menu or
your original purchase email).
- How do I renew my personal subscription?
If you are currently subscribed your subscription will renew automatically
at the end of the month or year.
If your subscription was cancelled you must purchase a new license.
You will be given a new registration key and id.
